ExO
Help
Answers about your account, ads, jobs, payments and safety — the way it really works on ExO.
Account
How do I create an account?
Enter an e-mail and password, or sign in with Google. After registering, confirm your e-mail with the link in the message — without it the account is not active.
Private or business account?
Private: you sell and buy things, look for work, keep a CV. Business: you give a tax ID (NIP), we fetch the company data from the register; only a company can post job offers and run a company page. You choose the type in Settings.
How do I change my password, e-mail or phone number?
In Settings. Changing the e-mail or phone number needs a confirmation message — until you confirm, the old one stays.
How do I delete my account?
Settings → GDPR / Data management. Before deleting you can ask for unused Wallet funds back — write to kontakt@exo.com.pl from the account's e-mail.
What does company verification give me?
We check the tax ID in the register and the e-mail on the company's domain. A verified company shows a badge on ads, on its page and in the directory — candidates and customers see the offer is real.
Ads
How do I post an ad?
“Post an ad”: category, title, description, price, photos (up to 24, each up to 25 MB — we shrink them), town and contact. Fields required in the category are marked with an asterisk.
How much does an ad cost?
It depends on the category and the account type. A private account has, in most categories, a pool of free ads for a set period (e.g. 30 days) — once used up, the next ad is paid. In Jobs, Services and Rentals, and for business accounts in most categories, publishing is paid from the first ad. “Give away for free” is always free. The form shows the price before publishing; current limits and prices are in the price list.
How long is an ad visible?
30 days; in Services, Lodging and Rentals you choose 30, 90, 180 or 360 days. We remind you by e-mail before the end. In the last 3 days you can extend by another 30 days, and an ended ad can be resumed within 30 days.
Is my ad checked?
It appears at once. An automatic check may hold it for a moderator (e.g. content from the prohibited list) — then you get an e-mail. What may not be advertised is in the Terms (Annex 2).
How do I edit or remove an ad?
My ads → the ad → Edit or End. Removing an ad does not give back a used free slot or the publication fee.
How do I promote an ad?
My ads → Promote: Highlight, TOP and a place on the home page for 3, 7 or 30 days, a refresh, or the Start / Turbo / VIP bundle. Prices are in the price list; pay from your Wallet or by card.
What are Packages?
A set number of publications in one category group, cheaper than one by one. Every publication, extension and resumption uses one unit; a unit is not returned when an ad is removed.
How does “Make an offer” work?
On an ad with a price the buyer enters a lower amount and sends the offer. The seller gets it in messages and by e-mail and accepts or declines. It is a conversation, not a contract — the sale is still agreed between you.
Jobs
How do I post a job offer?
Only from a business account. Pay is required: the system (monthly, hourly, piece-rate, commission), the amount and gross/net. The offer carries structured data for search engines (Google for Jobs) and is submitted to Google and Bing right after publishing.
How do I apply for a job?
“Apply” on the offer: a form and the CV from your account (My CV). The employer sees the application in the panel and gets an e-mail; your applications and replies are under “Applications”.
How does the CV database work?
A company with a business account browses candidate CVs — filtering by category, experience, education and country of origin — and writes to the candidate. You create and change your own CV under “My CV”.
Video interview with the employer
The employer can invite you to a video interview straight from ExO — nothing to install. You get the link in a message and open it in the browser at the agreed time.
Work for employees from Ukraine
In the offer the employer marks: we hire Ukrainian citizens, housing, help with legal stay, no Polish required — you see it on the ad. The site reads in Ukrainian and Russian: pick the language in the footer.
Payments
How do I pay?
By card through Stripe (from 3 zł) or from your Wallet, which you top up by card. We do not store card details. The price is always shown before you pay.
Will I get an invoice?
Yes, a VAT invoice is issued automatically for every payment and goes to your e-mail and to “My purchases”. You set the invoice details (name, tax ID, address) once in Settings.
Refunds and withdrawal
Unused Wallet funds are refunded on request within 14 days by the same payment method — write to kontakt@exo.com.pl from the account's e-mail. A consumer may withdraw from a purchase of a publication, package, promotion or campaign within 14 days as long as the service has not been fully performed; details are in the Terms.
How do I make a complaint?
Write to kontakt@exo.com.pl: the account e-mail, a description, the ad or order number and what you expect. Consumers get a reply within 14 days.
Safety
How do I spot a scam?
Do not pay deposits to a private account, do not click “collect your money” or “courier” links, do not send document scans before a conversation, do not pay for job placement. Six short guides on scams in ads are in the Safety guide.
How do I report an ad or a user?
“Report” on the ad page. The report goes to a moderator; we inform the reporter and the author of the decision, and it can be appealed within 6 months at kontakt@exo.com.pl.
My personal data
What we process and why is in the Privacy policy. You delete your account and data in Settings → GDPR; for personal-data matters write to iod@exo.com.pl.
Contact
Didn't find an answer? Write to kontakt@exo.com.pl — we reply within 24 hours.